My mom has used them plenty and they never took advantage of her lack of mechanical knowledge. I recently went in for an outer tie rod replacement and alignment. When I got the car back it was still driving strange so I took it back and Rob and his team took a deep look into the wheels and tires themselves and found that the tires I purchased from someone else were defective. They wrote up a summary of their findings so I can go get my tires replaced under warranty and they did not charge me any extra.
Besides these great experiences, Rob is just a very pleasant person to deal, very patient and personable. Also, their prices are competitive to other shops in the area. I don't trust many mechanics but I trust Rob and his team!